Frequently asked questions
Fresh from the Farm. Straight to your door.
About us
›What does The Farmstead Express deliver?
Farm-fresh dairy, produce, and meats from local farms and producers. Our selection changes week to week as farms add new products, so check the Products page often.
›Where does the food come from?
Local farms, creameries, growers, and butchers in our area. Each product shows the farm it comes from. We're a delivery service: the farms grow, raise, and package their own products, and we deliver them to you on their behalf.
›Do you keep food in a warehouse?
No. We don't stock inventory. We pick up your order from the farm for your delivery, so it goes from the farm to your door.
Ordering & delivery
›How does ordering work?
Check that we deliver to your address, add items to your cart, and choose a delivery day at checkout. We'll pick up your order from the farm and bring it to your door. See How it works for the details.
›When will my order arrive?
We aim to deliver within 24–48 hours of your order when we can. Timing depends on each farm's pickup schedule, so the delivery days available for your order are shown at checkout.
›Is there an order cutoff?
Yes. Each delivery day has an order cutoff, which we show at checkout next to the delivery day. If you miss it, just choose the next available day.
›Where do you deliver?
We currently deliver to Middletown & Liberty Township, Ohio, and we're growing. Enter your address on the delivery area page to check. If we're not in your area yet, join the waitlist and we'll let you know.
›Do I need to be home for delivery?
No. If you won't be home, leave a cooler out and tell us where it is in your delivery notes. We'll load it up with your fresh food. Please refrigerate or freeze everything as soon as you can.
›How do you keep everything fresh?
Your order stays cold in insulated coolers from the moment we pick it up until it reaches your door.
Products
›Are meats fresh or frozen?
It depends on the farm and the product. Each product's description tells you whether it's fresh or frozen. Meats are currently priced per package.
›Why does the produce selection change?
Our growers harvest what's in season, so fruits and vegetables come and go throughout the year.
›What if an item isn't available?
Farms sometimes run out, especially of seasonal items. If something in your order isn't available, we'll contact you and offer a substitution or a refund for that item.
›I have a question about ingredients or allergens.
Product details come from the farm that makes them. Email us at contact@thefarmsteadexpress.com and we'll check with the farm for you.
Payments & changes
›When am I charged?
Your card is charged when you place your order.
›Can I cancel or change an order?
You can cancel from your account for a full refund until the order cutoff for your delivery day. To make a change, cancel and place a new order, or contact us. See our refund & cancellation policy.
›Something was wrong with my delivery.
We're sorry! Email contact@thefarmsteadexpress.com within 24 hours of delivery with your order number (a photo helps), and we'll make it right.
›How do I contact you?
Email us any time at contact@thefarmsteadexpress.com.