Refund & cancellation policy
Cancelling before the cutoff
You can cancel an order from your account until the order cutoff for its delivery day, which is shown at checkout and on your order. We refund the full amount to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.
After the cutoff
After the cutoff, we place your order with the farm, so we can't cancel it online. Contact us as soon as possible and we'll do what we can.
Unavailable items
Farms sometimes run out, especially of seasonal items. If something in your order isn't available, we'll contact you and offer a substitution or a refund for that item.
Problems with a delivery
If an item is missing, damaged, or arrives warm, email us within 24 hours of delivery with your order number (a photo helps). We'll make it right with a refund or credit for the affected items.
Missed or late deliveries
If we can't complete a delivery because of weather, a farm closure, or another issue on our end, we'll contact you and refund or reschedule the order.